Customer Care Advisor - Leeds
- £24,000 per year
- Monthly bonuses
- Reputable business within the Legal Sector
- Full training provided
- No experience required
- Structured career path in place for all employees
- Sponsorship of legal qualifications
- Central location in Leeds
- Excellent benefits
- Hybrid working
- No shift patterns or weekends
- Superb offices and facilities
- Fun and vibrant team
- Regular socials and incentives
- Immediate interview
Description
As a Customer Care Advisor, you will be working within the remortgage department assisting clients with their transactions.
You will be supporting the caseload and will be at the forefront of the business for clients assisting with a range of queries, providing excellent support and guidance.
The role will involve chasing up documents and details which are required; you will be processing these accordingly and updating the case management system.
There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.
If you are passionate about customer service and enjoy working in a fast-paced environment, then we would love to hear from you!
Profile
Previous customer service experience; this could be from a range of backgrounds such as retail and hospitality.
A confident telephone manner with excellent communication skills.
Able to work in a fast-paced environment and the ability to prioritise a high volume caseload.
Passionate about helping and supporting customers.
Good attention to detail and organization.
An excellent team player.