The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively.
Client Details
Technical Customer Service Executive, Camberley: This position is with a well-established organisation in the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service.
Description
Technical Customer Service Executive, Camberley:
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach.
- Resolve technical issues for a range users
- Provide technical support and guidance on product usage and troubleshooting.
- Collaborate with internal departments to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and document solutions provided.
- Identify opportunities for process improvement and share feedback with the team.
- Assist with order processing and tracking, ensuring timely delivery for customers.
- Stay updated on product knowledge to offer accurate and reliable information to customers.
- Support the development of customer service best practices within the team.
Profile
Technical Customer Service Executive, Camberley:
A successful Technical Customer Service Executive should have:
- A background in IT / Technology customer service,
- Excellent IT and systems skills
- Strong technical aptitude and the ability to learn product details quickly.
- Excellent communication and interpersonal skills for effective customer interaction.
- Proven problem-solving capabilities and a customer-focused mindset.
- Proficiency in using CRM systems and Microsoft Office tools.
- A proactive and organised approach to managing workload and priorities.
Job Offer
- A competitive salary in the range of £33,000 to £35,000 per annum.
- Permanent position with stability and growth opportunities.
- Convenient location in Camberley with access to local amenities.
- Supportive company culture with a focus on teamwork and professional development.
- Opportunities to expand technical knowledge within the industrial and manufacturing sector.
If this sounds like the next step in your career, we encourage you to apply today and join a company dedicated to excellence in customer service.