The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.
Client Details
This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.
Description
As a Customer Service Administrator your responsibilities will include:
- Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
- Maintain and update customer records accurately within the company's database system.
- Coordinate and schedule appointments with clients and stakeholders as required.
- Provide administrative support to the wider customer service team, including document preparation and filing.
- Handle incoming communication, directing queries to the appropriate department or individual.
- Assist with resolving customer issues, escalating more complex cases to senior team members.
- Support the delivery of exceptional service standards across all customer interactions.
Profile
A successful Customer Service Administrator should have:
- Proven experience in an administrative or customer service role
- Strong communication skills, both written and verbal, with a professional telephone manner.
- Excellent organisational abilities and attention to detail.
Job Offer
- An hourly rate of approximately £13 - £14.50 per hour
- Opportunity to work a couple of days from home, once trained!
- A temporary position offering flexibility and the opportunity to gain experience in the sector.
- Opportunities to develop skills in customer service and administration