Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
- Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all relevant data is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
- Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
- Develop proficiency in product costing and pricing using the company price list.
- Provide support and act as a deputy for Sector Managers during their absence.
- Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
- Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
- Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
- Issue Purchase Orders for goods and transportation as required.
- Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
- Adhere to the company's Quality Assurance procedures.
- Facilitate effective communication across departments to maintain high levels of customer satisfaction.
- Fully understand client needs, build strong relationships, and provide excellent customer support.
- Report and resolve any problems or complaints promptly.
- Understand team roles and provide cover when necessary.
- Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
- Generate Certificates of Conformity as per company protocols when needed.
- Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
- Maintain the warehouse schedule for incoming goods and outbound shipments.
- Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Profile
A successful Customer Support professional should have:
- Previous experience in a similar role.
- Strong knowledge of export/supply chain.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- Problem-solving abilities and a customer-focused mindset.
- Attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
Job Offer
- Competitive salary of approximately £26,000 to £28,000 per annum.
- Supportive work environment.
- On site parking
- 24 days annual leave
- Benefits package