As a Personal Case Manager, you will play an essential role in providing tailored support to customers within the industrial/manufacturing sector. Based in Reading, this permanent role focuses on delivering exceptional service and ensuring customer satisfaction.
Client Details
Personal Case Manager, near Reading: This opportunity is with a well-established organisation in the industrial/manufacturing industry. The company operates on a medium scale and is recognised for its commitment to quality service and customer-centric solutions.
Description
Personal Case Manager, near Reading:
- Manage customer cases from initiation to resolution, ensuring a seamless experience.
- Provide accurate and timely updates to customers regarding their cases.
- Collaborate with internal departments to address customer queries efficiently.
- Maintain detailed records of all customer interactions and case progress.
- Identify and escalate complex cases to appropriate teams when necessary.
- Support continuous improvement by providing feedback on customer service processes.
- Ensure compliance with company policies and industry regulations.
Personal Case Manager
Deliver consistent, high-quality service in line with organisational values.
Profile
Personal Case Manager, near Reading:
A successful Personal Case Manager should have:
- Experience in customer service and lots of experience of dealing with complaints
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in managing multiple cases simultaneously.
- Familiarity with CRM tools or case management systems.
- A proactive approach to customer satisfaction and issue resolution.
Job Offer
- Competitive salary in the range of £25000 - £27000 per annum.
- Permanent role with opportunities for professional growth.
- A supportive and collaborative workplace environment.
- Chance to contribute to a respected organisation in the industrial/manufacturing industry.
If you're ready to take the next step in your career as a Personal Case Manager, we encourage you to apply today.