The Customer Service Advisor (12 Month FTC) will play a key role in supporting customers by addressing their queries and ensuring a smooth experience. This role is based in Stretford within the business & professional services industry, focusing on delivering exceptional customer service.
Client Details
This opportunity is with a medium-sized organisation in the business & professional services sector, known for its commitment to providing high-quality products and services. The company values efficiency and customer satisfaction, fostering an environment where employees can thrive.
Description
- Respond promptly to customer inquiries via phone, email, or chat channels.
- Provide accurate information about products, services, and order statuses.
- Resolve customer complaints efficiently, ensuring a positive resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address and escalate issues when necessary.
- Assist in processing returns, exchanges, and refunds in line with company policies.
- Identify opportunities to improve customer satisfaction and share feedback with the team.
- Support other administrative tasks within the customer service department as needed.
Profile
A successful Customer Service Advisor should have:
- Previous experience in a customer service role is essential.
- Strong communication skills, both written and verbal.
- Ability to handle customer queries with patience and professionalism.
- Good problem-solving skills and attention to detail.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- A proactive approach to learning and improving processes.
- Flexibility and adaptability to manage a variety of tasks effectively.
Job Offer
- A competitive salary of approximately £23,400-£28,600 per annum.
- 12-month fixed-term contract with potential opportunities for growth.
- Supportive company culture with a focus on employee well-being.
- Convenient location in Manchester with access to transport links.
- Valuable experience within the retail sector's customer service department.
This is an exciting opportunity to develop your skills while contributing to a respected organisation. If you are passionate about customer service and ready to make an impact, apply today!