Customer Service Advisor - Middleton
- £24,458.00 per year
- Temp to perm opportunity
- Free car parking on site
Hours:
- Full-time
- The shifts are 5 days out of 6 - Monday to Saturday
- Flexibility to work from home 1 day per week once completed training period
The role of Customer Service Advisor:
- To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's
- Log information on calls received and maintain detailed and accurate records
- Investigate all queries received and respond within agreed SLA's
- Responding to all driver queries around service delivery
- Processing orders where required, ensuring a high level of attention to detail is maintained
The ideal Customer Service Advisor:
- Will have good listening skills
- Be able to identify and react to how customers are feeling in a positive manner
- Must have a minimum of 6 months of customer service experience (contact center or office environment is desirable due to this being a telephone-based contact office position)
Applicants must have their own transport as this role will initially be based in Trafford Park and will be relocating to a new depot on Stakehill Industrial Estate Middleton from September/October 2025.