Customer Service - Basingstoke - Hybrid
- Full-time
- Temporary - 4 - 6 Months
Why Apply?
- Gain valuable experience in a supportive and structured environment.
- Develop transferable skills in customer service, communication, and administration.
- Opportunity to work with a well-established organisation.
The role of Customer Service:
- Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
- Gathering relevant information to resolve queries efficiently and accurately.
- Logging all customer interactions clearly and thoroughly in internal systems.
- Processing service requests and claims in line with internal guidelines.
- Explaining product or service details in a clear and easy-to-understand manner.
- Escalating complex issues to the appropriate team when necessary.
- Maintaining a high level of attention to detail to ensure compliance and accuracy.
- Working collaboratively with colleagues to meet team targets and service levels.
- Taking ownership of your own learning and development during the assignment.
The ideal Customer Service:
- Previous experience in a customer service, contact centre, or administrative role.
- Confident communicator with a friendly and professional telephone manner.
- Strong written communication skills and attention to detail.
- Comfortable using computer systems and Microsoft Office applications.
- Ability to manage your time effectively and work well under pressure.
- A team player who is also capable of working independently.